Job Description

Role- Internal Events Producer

Location: Santa Clara, CA

Role Summary: Internal Events Producer is responsible for producing high-quality virtual, hybrid, and onsite events. This involves comprehensive event planning, hands-on technical execution during live AV and webcast operations, and managing the delivery of post-production assets. The position demands strong technical skills, effective communication across email, chat, phone, and in-person interactions, and proficiency in operating platforms such as Microsoft Teams (Meetings, Webinars, Live Events), Webex Events, Zoom Webinar, vMix, as well as other production and administration tools.

Key Responsibilities

• Pre-Production: Manage ServiceNow event tickets, oversee request intake, and track workflow for all event-related tasks.
• Advise stakeholders on the optimal platform selection (Microsoft Teams meetings, Live Events, Townhall, etc.) based on specific event requirements and objectives.
• Coordinate schedules with organizers, ensure content readiness, and facilitate run-throughs or dry runs to prepare for live events.
• Create and manage event links and invitations and prepare technical documentation to support presenters and participants.
• Live Production: Execute onsite or remote setup of rooms and event spaces, ensuring all technology and equipment are properly configured.
• Conduct thorough audio/video checks, technical validation, and environment testing to guarantee optimal production quality.
• Operate encoders, cameras, PTZ systems, switchers, and manage AV signal routing for seamless event production.
• Produce live events using Microsoft Teams, Webex, Zoom, or vMix, handling all aspects of technical execution.

1. Moderate Q&A sessions, manage live interactions, and resolve technical issues quickly to maintain event flow.
2. Perform video editing using Adobe Premiere Pro and Media Encoder to enhance event recordings as needed.
3. Encode and publish event recordings to Microsoft Stream or other approved platforms for participant access.
4. Provide stakeholders with detailed and comprehensive reports on attendance, analytics, and engagement following each event.

Post-Production:

Required Skills & Experience

• 3–5+ years of professional experience in enterprise or broadcast-level webcast and event production.
• Strong customer service orientation and excellent communication abilities.
• Demonstrates consistent reliability and punctuality, ensuring timely setup and execution of all event tasks.
• Adaptable to changing schedules and flexible working shifts, including early mornings, evenings, and weekends as required.
• Consistently maintains a professional, hygienic, and business-casual appearance.
• Advanced proficiency in Microsoft Teams production workflows, including meetings, webinars, and live events.
• Thorough working knowledge of Microsoft 365 tools (such as Outlook, PowerPoint, Excel, and Teams).
• Comprehensive AV expertise, including the setup and operation of microphones, mixers, cameras, PTZ control systems, encoders, signal flow management, Crestron touch panels, and networked AV devices.
• Demonstrated skill with Adobe Premiere Pro and Media Encoder for video editing and post-production.
• Ability to quickly diagnose and resolve routing and encoder issues under pressure during live events.

Nice to Have

• Experience with NDI and advanced vMix workflows, as well as strong file management skills.
• Proven track record in supporting executive-level meetings and high-visibility All Hands events with 10,000+ attendees.
• Familiarity with the Webex suite, Zoom suite, and expertise in using vMix for event production.
• Advanced knowledge of industry level AV systems and tools.

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