Job Description

Telephonic Triage Nurse - OB/GYN Practice

Location: Norfolk, VA.
Position Type: Full-Time (Monday-Friday typically 8-hour shifts between 7:45am-5:30pm).

About Us:
We are a busy, patient-centered OB/GYN outpatient practice dedicated to providing compassionate, comprehensive care to women at every stage of life. Our team values communication, collaboration, and continuity of care - both in and out of the office. We’re seeking an experienced In Person Telephonic Triage Nurse (not eligible for remote work) to enhance our dynamic team and serve as a vital connection between patients, providers, and the care team. The ideal candidate demonstrates a strong commitment to delivering high-quality patient care, takes initiative, and approaches challenges with a proactive, solution-oriented mindset.

Position Summary:
The Telephonic Triage Nurse plays a key role in supporting patients who are not physically in the office. This nurse provides professional telephone triage, patient education, and follow-up care coordination for a variety of OB/GYN concerns. Candidates must have strong clinical judgment, excellent communication skills, and the ability to multitask in a fast-paced environment while maintaining a warm, empathetic approach and a positive outlook.

Some of the primary Responsibilities Include but are not Limited to:

• Provide telephonic triage and advice for obstetric and gynecologic concerns using established protocols and clinical judgment.
• Communicate abnormal lab, imaging, and test results to patients as directed by providers; facilitate next steps in care.
• Answer patient questions regarding medications, symptoms, procedures, and general women’s health concerns.
• Schedule appointments and coordinate care with providers and other team members as needed.
• Complete prior authorizations for medications, procedures, and imaging studies.
• Review and process medication refill requests, ensuring clinical appropriateness and adherence to protocols.
• Document all patient interactions accurately and promptly in the electronic health record (EHR). 
• Follow up on outstanding patient needs, referrals, and test results to ensure continuity of care.
• Support providers and administrative staff with various patient-related communications and coordination tasks.
• Other duties not outlined here as directed by supervisor.

Qualifications:

Required:

• Active, unrestricted RN (Registered Nurse) or LPN (Licensed Practical Nurse) license in Virginia or compact state.
• Minimum of 2 years of nursing experience in women’s health, OB/GYN, or primary care.
• Strong clinical assessment and critical thinking skills.
• Excellent communication, documentation, organization, and time-management skills.
• Comfort using EHR systems and digital communication tools.
• Compassionate, patient-centered approach to care.

Preferred:

• Knowledge of common OB/GYN conditions, including prenatal care, contraception, menstrual issues, menopause, infections, and pregnancy complications.
• Strong understanding of OB emergencies (e.g., bleeding, preterm labor, preeclampsia warning signs) and when to escalate care.
• Telephonic triage experience.

Why Join Our Team:

• Paid time off that will increase with tenure.
• Major Federally recognized holidays off with pay.
• A competitive benefits package with optional supplemental benefits.
• Leadership is dedicated to cultivating and maintaining an environment that is positive and fuels growth.
• Opportunities that provide healthy challenges.
• Coworkers that push you to succeed.

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